Privacy Policy for Orchid Oasis
Introduction
Welcome to Orchid Oasis. We are dedicated to providing exquisite houseplants, bespoke terrariums, insightful workshops, and comprehensive plant care services. This Privacy Policy outlines how Orchid Oasis collects, uses, discloses, and protects your information when you engage with our online platform, purchase our products, or utilise our services. Your privacy is paramount to us, and we are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and local Singaporean privacy regulations.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Data You Provide Directly: This includes information you submit when you create an account, make a purchase, subscribe to our plant subscription boxes, register for a workshop, request a consultation, or contact us. This may include your name, shipping and billing address, email address, phone number, and payment information (processed securely by third-party payment providers).
- Transaction Data: Details about products and services you have purchased from us, including rare plants, terrarium designs, workshop registrations, and plant care accessories.
- Communication Data: Records of your correspondence with us, including email, chat, and phone interactions related to plant health diagnostics or styling consultations.
- Workshop and Consultation Data: Information provided during the booking and participation in plant care workshops or houseplant styling consultations.
- Website Usage Data: Information about how you interact with our online platform, collected automatically through cookies and similar technologies. This includes your IP address, browser type, operating system, referral sources, pages viewed, and the path you take through our site.
How We Use Your Information
We use the collected information for various purposes, primarily to fulfil our contractual obligations and enhance your experience with Orchid Oasis.
- To Provide and Manage Services: To process your orders, deliver products, manage your plant subscription, register you for workshops, conduct consultations, and provide customer support.
- To Improve Our Offerings: To understand how our online platform is used, identify popular plant species or workshop topics, and develop new services such as bespoke terrarium designs or unique planter collections.
- For Communication: To send you order confirmations, shipping updates, information about upcoming workshops, personalised plant care tips, and promotional offers (if you have opted in).
- For Marketing: To provide you with information about products, services, events, and promotions that we believe may be of interest to you, in accordance with your communication preferences.
- For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, shipping, website hosting, data analytics, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal and Regulatory Authorities: When required by law or in response to valid legal requests, such as a court order or government investigation.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes using secure servers, encryption for data transmission, and access control procedures. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure ('Right to be Forgotten'): Request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request that we limit the processing of your personal data under certain conditions.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected such data without verifiable parental consent, we will take steps to remove that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Orchid Oasis
88 Serangoon Road
Unit 03-15
Singapore, Singapore 218259
Singapore